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🛡️ Privacy Policy for Delamere Alumni App

 

 

Effective Date: 01/01/2026

Last Updated: 28/01/2026

 

This privacy policy describes how Delamere Health Ltd (“Delamere”, “we”, “us”, “our”) collects, uses, and protects your personal information when you use the Delamere Recovery App (the “App”).

 

The App is powered by technology provided by The Barney App Limited (“Barney”), who acts as our Data Processor. Delamere Health Ltd is the legal publisher of the app and the Data Controller for all information collected and processed through it.

 

 

 

 

1. Who We Are

 

 

 

 

 

 

 

2. What Information We Collect

 

 

When using the App, we may collect:

 

  • Personal details: Name, email, gender, date of birth

  • Treatment information: Dates of treatment, programme details

  • Check-ins and surveys: Reflections, wellbeing scores, goals

  • Activity data: App usage statistics, completion of activities

  • Device data: IP address, device ID, operating system (for security and support)

 

 

We do not collect precise location data or access your contacts, photos, or microphone.

 

 

 

 

3. How We Use Your Information

 

 

Your data is used to:

 

  • Personalise your recovery journey

  • Track sobriety milestones

  • Provide relevant support and reminders

  • Analyse outcomes and improve care

  • Enable Delamere to maintain alumni engagement

 

 

We may also use anonymised, aggregated data to understand trends and improve service quality.

 

 

 

 

4. Who Has Access to Your Data

 

 

  • Delamere staff responsible for alumni care and outcomes

  • Barney support staff (for technical support only)

  • Third-party processors, such as cloud hosting and analytics tools, under contract

 

 

We never sell your data or use it for marketing without your explicit consent.

 

 

 

 

5. Data Security

 

 

We take data protection seriously. All information is encrypted in transit and at rest, and securely stored using industry-standard safeguards.

 

Access is strictly controlled and audited regularly. Our systems comply with GDPR, and we operate to HIPAA-aligned standards where applicable.

 

 

 

 

6. Your Rights

 

 

Under applicable data protection laws, you have the right to:

 

  • Access your data

  • Correct or delete your data

  • Restrict or object to processing

  • Withdraw consent

  • Lodge a complaint with the ICO or relevant authority

 

 

To exercise these rights, contact us at: [Insert Delamere contact email]

 

 

 

 

7. Data Retention

 

 

Your data will be retained for as long as you use the app and for an appropriate period afterward to support aftercare services, or as required by law.

 

 

 

 

8. Children’s Data

 

 

This app is intended for individuals aged 18+. We do not knowingly collect personal information from children.

 

 

 

 

9. Changes to This Policy

 

 

We may update this policy occasionally. When we do, we will update the effective date and notify you if required by law.

 

 

 

 

10. Contact

 

 

If you have any questions, please contact:

 

Delamere Health Ltd

Forest Road

Cuddington

NORTHWICH - CW8 2EH

United Kingdom (GB)

sam.lythgoe@delamere.com

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